Refund policy

Last Updated
October 24, 2026

At Solquira, we aim to provide a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions for eligible returns, return shipping responsibilities, and refund procedures for purchases made through our online store.

1. 30-Day Return Policy

We accept eligible return requests made within 30 calendar days from the date the carrier marks the order as delivered. Please contact us within this period to request a return.

For a standard change-of-mind return, the item should generally meet the following conditions:

  • brand new, unused, unwashed, and undamaged.
  • Keep it as is; the original labels have all been attached.
  • Returned with the original product packaging where reasonably available.
  • Accompanied by proof of purchase, such as an order number or order confirmation email.

These conditions apply to standard change-of-mind returns and do not limit any rights or remedies available under applicable law, including those relating to defective, damaged, or incorrect items.

2. How to Request a Return

To request a return, email hello@solquira.com within the applicable return period.

Please include your order number, the email address associated with your order, the item or items you wish to return, and the reason for the return. If an item is damaged, defective, or incorrect, please include relevant photographs where available.

Our customer support team will review your request and provide the applicable return instructions and mailing address. Please contact us before shipping an item to ensure it is sent to the appropriate location.

These procedures help us handle returns correctly and do not limit rights or remedies that cannot lawfully be restricted under applicable law.

3. Return Shipping and Packaging

Returns should be sent by mail in accordance with the instructions provided by our customer support team.

We recommend using a shipping service with tracking and keeping your shipping receipt until the return has been resolved.

Please package the item appropriately to help prevent damage during return shipping. If the original packaging or tags are unavailable, contact us for guidance.

4. Return Shipping Costs

Change-of-Mind Returns and Ordering Errors

For eligible returns due to a change of mind, personal preference, or an ordering error, the customer is responsible for reasonable return shipping costs unless otherwise required by applicable law or agreed by Solquira.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect due to an error or other responsibility attributable to Solquira, we will arrange appropriate return shipping or cover reasonable return shipping costs, as applicable.

We may request photographs or other relevant information to help assess the issue. The absence of photographs will not, by itself, prevent us from considering a request where applicable law requires otherwise.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us at hello@solquira.com as soon as reasonably possible.

To help us review the issue, please provide your order number, a description of the problem, and photos of the relevant product or packaging.

After reviewing your request, we will explain the available resolution. Depending on the circumstances and applicable requirements, this may include a replacement, refund, or another appropriate remedy.

6.Refund processing time

Refund processing begins after the refund request is initiated. It may take 1-3 days to complete.