Shipping policy

Last Updated: October 24, 2026

Thank you for shopping with Solquira.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store at https://www.solquira.shop/. Please review this policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days, excluding applicable holidays.

Processing begins after an order has been successfully submitted and any required payment authorization has been completed.

Processing times may be extended during holidays, promotional events, periods of high order volume, or other operational disruptions. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.

2. Shipping Destinations

We currently offer shipping within the United States, subject to product availability and the delivery destinations supported at checkout.

Please ensure that your shipping information is complete and accurate before placing your order. We may be unable to deliver an order if the address is incomplete, invalid, or outside our available shipping areas.

Available shipping options and any applicable restrictions will be displayed during checkout where applicable.

3. Estimated Delivery Time

Estimated delivery time includes order processing time and shipping transit time.

United States Standard Shipping

  • Order Processing Time: 1–3 business days.
  • Estimated Shipping Transit Time: 6–9 business days after dispatch.
  • Estimated Total Delivery Time: 7–12 business days, including processing.

These timeframes are estimates, not guarantees. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, address issues, high shipping volume, or other circumstances beyond our reasonable control.

Delivery estimates do not constitute a guaranteed delivery date unless we expressly confirm otherwise in writing. If your order experiences an unusual delay, please contact us for assistance.

4. Shipping Costs

We offer free standard shipping on eligible orders shipped within the United States, unless otherwise stated at checkout.

If shipping charges or other delivery-related fees apply, the applicable amounts will be displayed during checkout before you complete your purchase.

5. Order Tracking

After your order has been dispatched, we will provide shipping confirmation and tracking information when available.

Tracking information may not appear immediately. Depending on the carrier, it may take additional time after dispatch for tracking events to become available or update.

If your tracking information remains unavailable or unchanged for an extended period, please contact us with your order number so we can help review the shipment.

6. Shipping Carriers and Fulfillment

Orders may be shipped through shipping carriers, logistics providers, or fulfillment partners selected according to product availability, destination, and operational requirements.

Carriers and delivery services may vary depending on the order. Specific delivery details will be provided in your order or shipping confirmation.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order, including:

  • Full name.
  • Street address.
  • Apartment, suite or unit number.
  • City, state, and ZIP code.
  • Contact information requested at checkout.

Incorrect or incomplete information may cause delivery delays, unsuccessful delivery attempts, or returned packages.

If you discover an error after placing an order, please contact us as soon as possible at hello@solquira.com. We will make reasonable efforts to assist, but we cannot guarantee that an address change can be made once processing has begun or the package has been dispatched.

8. Delayed, Lost, or Missing Packages

If your package appears delayed, seems to be lost, or is marked as delivered but cannot be located, please contact us at hello@solquira.com.Please provide your order number and tracking information so we can verify the situation.

For a package marked as delivered, we may ask you to:

  • Verify the shipping address on your order confirmation.
  • Check your mailbox, front door, parcel locker, or other usual delivery locations.
  • Ask household members, neighbors, building management, or reception staff whether they received the package.
  • Review the tracking details or contact the carrier for additional delivery information.

We will review the information available and work with you to determine appropriate next steps, taking into account the circumstances, our applicable policies, and applicable law. A carrier's delivery status alone does not automatically resolve every claim.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another delivery issue, we will make reasonable efforts to contact you where appropriate.

If reshipment is available, additional shipping charges may apply when the failed delivery or return results from incorrect information supplied by the customer or another circumstance attributable to the customer, to the extent permitted by applicable law. Any applicable charges will be communicated before reshipment is arranged.

If a delivery problem is attributable to Solquira, we will review the circumstances and determine an appropriate resolution in accordance with our policies and applicable law.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at hello@solquira.com as soon as reasonably possible.

To help us review your request, please provide the following information where available:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and the issue.
  • Photographs of the packaging, if relevant.

We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law. Where an issue is attributable to Solquira, we will handle reasonable return shipping costs as described in that policy.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at hello@solquira.com.

We will make reasonable efforts to accommodate your request where possible. However, changes or cancellations may not be possible after an order has entered processing or has been dispatched.

If an order cannot be canceled before dispatch, you may be able to request a return under our Return & Refund Policy, subject to its terms and applicable law.

Nothing in this section limits any cancellation or other rights available to you under applicable law.

12. Contact Information

If you have questions about shipping, delivery, tracking, or your order status, please contact us using the details below.

Store Name: Solquira

Website: https://www.solquira.shop/

Customer Support Email: hello@solquira.com

Customer Support Phone: +1 469-283-1774

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET). 

Closed on Saturdays, Sundays, and U.S. federal holidays.

We will review shipping-related inquiries and respond as appropriate.

13. Policy Updates

We may update this Shipping Policy to reflect changes in our shipping arrangements, business practices, or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date.